Effective Date: July 15, 2026

At Mateen Health Care, customer satisfaction is important to us.

Eligible Returns

A product may be eligible for return or replacement if:

• You receive the wrong product.
• The product arrives damaged.
• The product is expired or defective.

Conditions

• The issue must be reported within 48 hours of receiving the parcel.
• The product should remain unused and in its original packaging where applicable.

Non-Returnable Items

For hygiene and safety reasons, opened or used herbal products cannot be returned unless they are damaged or incorrectly supplied.

Refund Process

After verification, an approved refund or replacement will be processed within a reasonable time.

Contact

Please contact our customer support team with your order details before returning any item.